Here are the most common questions from our customers. We hope this helps you find answers quickly.
General
What is your minimum order quantity (MOQ)?
Our MOQ varies by product. Most products start at 100-200 pieces per model. For mixed containers or mixed models, please contact us for a custom quote.
What payment methods do you accept?
We accept T/T (Telegraphic Transfer), L/C, and PayPal for small orders. For regular clients, we offer flexible payment terms such as 30% deposit, 70% against BL copy.
What are your shipping options?
We ship via FOB, CIF, DDP, and EXW. Our standard terms are FOB Shenzhen or CIF your port. We work with major shipping lines including Maersk, MSC, and COSCO.
Products
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Can I customize products with my own logo and packaging?
Yes, we offer full OEM/ODM services including logo printing, custom packaging design, and color box customization. Tooling fees may apply for new molds.
How long does production take?
Standard orders take 15-25 days after deposit confirmation. Customized orders may take 30-45 days depending on complexity. Rush orders are available with additional fees.
Quality
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Do you provide product samples?
Yes, sample orders are available. Sample cost + shipping will be charged. Sample cost is refundable upon bulk order. Sample lead time is 5-7 working days.
What certifications do your products have?
Our products comply with CE, FCC, RoHS, and REACH standards. We also assist clients with country-specific certifications such as UL (USA), PSE (Japan), and CCC (China).
Shipping
Do you ship to Amazon warehouses?
Yes, we have extensive experience shipping to Amazon FBA centers globally. We provide barcode labels, multi-pack options, and door-to-door delivery services.
